YOUR
PRIVACY
is of great importance
to us! We will never sell or give your
name, address or eMail to anyone. We do
not send out unsolicited eMail after your
order has been completed, i.e. Sale Announcements.
We will not add you to any kind of "Mailing"
or "Notification" Lists.
Heck -- I won't even use those supermarket
discount cards cause I don't think anyone
has the right to know what groceries I'm
buying. So, I sure as hell won't give
out info about my fellow kinksters!
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OUR PACKAGES will
arrive at your door, or PO Box, in a USPS
Priority Box or sometimes a plain brown
one. The return address on your package
is from "RBE".
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ON-LINE
ORDERING
is done through our "Easy-Cart"
Shopping System. Our checkout screen resides
on a SECURE server! All Credit Card info
remains on the Secure Server and is not
forwarded as part of any order confirmations
or notifications.
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MAIL/TELEPHONE ORDERING
is also available! We accept
Master Card, Visa, American Express, Discover,
Check and Money Order via this method.
You MUST eMail us for more info on this
option BEFORE sending payment. Visit our CONTACT Page for address
and phone#. Oh and I'm *really* lax in pulling my voicemail off, so emails are always a better choice.
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RETURNS are
available for Merchandise Exchange or
Store Credit. Credits will not be issued
for the shipping charges and exchanges
are subject to additional shipping. All
merchandise being returned must be in
new, resellable condition. Shoes must
be tried on in a carpeted area to prevent
scuffs on the soles. Refunds will be considered
on an individual basis, but remain at
our discretion. Please eMail us for a
Return Merchandise Authorization (RMA#)
prior to sending back your package.
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DISCOUNTS are
occasionally offered to our customers.
If you receive a coupon or discount code
from us, you must enter it in the "referral"
field provided on your order form. Discounts
will not be calculated by the shopping
cart system and therefore will not be evident
at check out. Credit Card authorization
will be obtained on your non-discounted
final total. We will review all "referral"
codes and will adjust your final total
accordingly. This adjustment will be made
PRIOR to processing your credit card for
payment. We will send you an eMail with
the adjusted total upon review.
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| SHIPPING FEE
is calculated at check-out as follows:
• All orders are
accessed a $8.50 base shipping fee
• Additional shipping may be added
on a per item basis (i.e. most rope
is an additional $0.01 per foot, while
a roll of Bondage Wrap adds $2.00).
• Canadian Orders are charged an
additional *$10.00 to cover the cost
of airmail delivery.
• Countries other than the US and
Canada are charged an additional fee
of *$15.00 to cover the cost of overseas
airmail delivery.
• Please be aware that some countries will charge you a Customs/Duty Fee. This fee is due when your package is delivered and is NOT part of any shipping fee charged by us. This fee is calculated based on your merchandise total and must be paid directly to the relevant agency.
*If
the additional fee does not cover the
actual cost of airmail shipping your
card will be charged enough to do so.
SHIPPING TIME:
We do our best to
get all orders processed as quickly
as possible. Normal turn around time is 7 - 10 BUSINESS days. Please remember that we
are a small company owned and operated
by fellow kinksters. We love to travel
to BDSM events around the country --
bringing our wares with us. So, occasionally
we will be out of the office for a few
days at a time, slightly delaying the
shipment of your order. If you need your merchandise by a certain date, please make a note in the comments field when you order or email us.
SHIPPING METHODS:
We use a combination
of UPS, FedEx and the USPS for our shipping
needs.
All of these offer a shipment notification
system that we try to use whenever possible,
so you'll have detailed information
about your package.
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| AUCTIONS are
occasionally run on eBay or other like
services to clear out overstocked or
discontinued items. Due to our travel
schedule and the discounted starting
price of these items, we have very specific
terms and very rarely deviate from them.
They are as follows:
• All items must be paid for within
3 days of the closing date.
• All Payments must be via PayPal
or Credit Card.
• NO mailed payments will be accepted
We trade on eBay, and
other auction sites, as RainbowRope.
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IMAGE and BandWidth theft has become a problem for us at Rainbow Rope. We've been very liberal in granting permission for our images to be used and will continue to be.
However, please follow the guidelines below:
• eMail requests to use our images to hello@rainbowrope.com
• Acknowledge where the image came from and provide a link to rainbowrope.com
• Host the image on your OWN server.
We've had to swap out images recently because people are illegally linked to them on our server and costing us money each month as our bandwidth increases.
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DONATIONS are an important part of our community and Rainbow Rope gives them on a regular basis.
We've contributed thousands of dollars to organizations and individuals across the country and will continue to do so as long as able.
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